CREATARSHService Agreement / Software Development Agreement
The framework used to define scope, delivery, payment, ownership and responsibilities for Creatarsh projects.
1. Parties and project
The agreement is between Creatarsh and the customer identified in the applicable quotation, order, invoice or signed project document. The project document should identify the services, deliverables, timelines, fees and any special requirements.
2. Scope of work
Creatarsh will provide the agreed website, application, software, design, AI, marketing or related services. Features or work outside the agreed scope may require a separate quotation, change request or additional fee.
3. Requirements and customer responsibilities
The customer is responsible for providing accurate content, branding assets, approvals, access credentials where necessary, lawful instructions and timely feedback. Delays in receiving required material or approvals may affect delivery dates.
4. Development and delivery
Work may be delivered in milestones. A milestone can include design, development, testing, deployment, documentation or handover. Delivery dates are estimates unless a written project document expressly makes a date binding.
5. Revisions and change requests
The included revision rounds, if any, are defined in the quotation or project document. New features, material scope changes, redesigns after approval or changes caused by third-party requirements may be treated as change requests.
6. Fees and payment
Fees, taxes, deposits, milestone payments and payment deadlines are specified in the applicable quotation or invoice. Third-party costs such as hosting, domains, app-store accounts, paid APIs, plugins, licenses or advertising are normally separate unless expressly included.
7. Acceptance and launch
The customer should review deliverables promptly and report material defects or agreed-scope issues. After acceptance or launch, further changes may be handled as maintenance or additional work unless covered by an applicable warranty or support commitment.
8. Maintenance and support
Ongoing hosting, maintenance, security updates, content changes, monitoring and support are included only when expressly purchased or stated in the applicable service plan.
9. Intellectual property
Ownership and licensing are governed by the applicable project agreement and Creatarsh's Intellectual Property Policy. Third-party software, fonts, stock media, APIs and open-source components remain subject to their own licenses.
10. Confidentiality and data
Each party should protect confidential information received from the other. Personal data is handled according to the Privacy Policy. Customers should not provide passwords, OTPs or unnecessary sensitive information to Creatarsh.
11. Cancellation and refunds
Cancellation and refund treatment is governed by the applicable quotation/agreement and the Refund & Cancellation Policy.
12. Third-party services
Creatarsh may integrate hosting providers, payment processors, cloud services, app stores, APIs and other third-party services. Their availability, pricing and terms may change independently of Creatarsh.
13. Warranty and limitations
Creatarsh will use reasonable care in performing agreed services. No guarantee is made that a third-party platform will remain available, that a website will rank at a particular search position, or that an AI output will always be accurate or suitable for a particular purpose.
14. Governing terms
The signed or otherwise accepted project-specific agreement, quotation and applicable Creatarsh policies should be read together. If they conflict, the more specific project document controls to the extent of that conflict.
15. Contact
For project agreement questions, contact creatarshbusiness@gmail.com or +91 7566743098.