CREATARSH1. Before work starts
If an eligible order is cancelled before work begins, Creatarsh will review the request under the applicable order and law. Any gateway or third-party charges that cannot be recovered may be treated according to the order terms.
2. After work starts
Once design, development, setup, research or other work has started, any refund depends on work completed, the agreed milestone structure and the applicable contract. Work already delivered or approved may not be refundable except where required by law or the agreement.
3. ₹499 website package
The ₹499 package is an entry-level service with a defined scope and one included revision. Domain, premium assets, paid third-party services and out-of-scope changes are separate unless expressly included. Cancellation after work has started is reviewed against the actual work performed.
4. Custom software and ERP
Custom software and School ERP projects normally use milestone payments. Cancellation, source-code delivery, deployment and refund treatment are governed by the signed proposal/agreement and the work completed at the time of cancellation.
5. Subscriptions
Recurring care or maintenance subscriptions can be cancelled for future renewals according to the plan terms. Amounts already due or already delivered services are handled according to the applicable subscription terms.
6. How to request
Use Customer Portal → Support or contact Creatarsh with your order/invoice number, reason and requested resolution. We will record the request and communicate the outcome.
7. Statutory rights
This policy does not remove any mandatory rights available under applicable consumer or other law.