CREATARSH1. What we collect
Depending on how you use Creatarsh, we may collect name, email, phone number, business information, project requirements, account information, order and billing records, support messages, documents you choose to upload, and technical information needed to secure and operate the website.
2. Why we use it
- To create and manage customer accounts.
- To respond to enquiries and prepare proposals.
- To deliver services, projects, support and documents.
- To process orders, payments, invoices and refunds.
- To maintain security, prevent abuse and troubleshoot systems.
- To meet legal, accounting and record-keeping requirements.
- For optional marketing communications when you have provided the applicable consent or another lawful basis applies.
3. Notice and consent
Where consent is the applicable basis, we use a clear notice and affirmative action. Marketing consent is kept separate from necessary service actions where appropriate. You can use the Privacy Center in your customer account to submit privacy requests and manage applicable consent records.
4. Sharing
We may use service providers for hosting, databases, email, messaging, payments, analytics, storage and other infrastructure needed to deliver services. We do not sell personal data as a business model. Providers receive only the information reasonably needed for their service, subject to applicable arrangements and law.
5. Security
We use reasonable technical and organisational safeguards such as authentication, access controls, rate limiting, secure transport and protected server-side processing. No internet service can promise absolute security.
6. Retention
We retain information for as long as reasonably necessary for the stated purpose, service delivery, security, dispute handling, accounting and legal obligations. When information is no longer required, it may be deleted or anonymised according to applicable retention requirements.
7. Your requests
Subject to applicable law and verification requirements, you can request access, correction, deletion or other applicable privacy assistance through your Customer Portal → Privacy Center.
8. Children
Creatarsh services are not intentionally designed to collect personal data from children for independent account creation without appropriate authority or consent. Where a school or other customer uses Creatarsh to process student data, the customer remains responsible for its lawful instructions and notices, while Creatarsh acts according to the applicable service agreement.
9. Changes
We may update this policy when our services, law or processing practices change. The current version date will be shown on the website.
10. Contact
For privacy questions or complaints, contact creatarshbusiness@gmail.com. You may also use the Support page for general assistance.