CREATARSHWe take complaints seriously.
A clear channel for unresolved customer complaints and formal concerns.
1. Grievance Redressal
Creatarsh provides this channel for customers who have a complaint or concern that has not been satisfactorily resolved through normal support.
2. How to submit a grievance
Send an email with the subject line Grievance — [Order/Project ID] where applicable. Include your name, contact details, order/project/invoice reference, the issue, previous support correspondence if relevant, and the resolution you are requesting.
3. Review process
We will review the information provided, check the relevant service records and communicate the next step or resolution. We may request additional information where necessary.
4. Privacy and verification
Do not send passwords, payment card numbers, OTPs or other sensitive authentication credentials by email. We may ask for reasonable information to verify a request before disclosing account or project information.
5. Other rights
This grievance process does not limit any rights or remedies available to you under applicable law or an applicable signed agreement.