How can we help?

1. Contact Creatarsh

For technical support, project questions, account assistance, refund requests, privacy concerns or general service enquiries, contact us using the details below.

2. What to include in a support request

• Your name and email address.
• Order, invoice, project or account reference, if available.
• A clear description of the issue or request.
• Screenshots, links or error messages when they help explain the issue.

3. Refund and cancellation requests

Include your order or invoice number, the service purchased, the reason for the request and the resolution you are seeking. Refund eligibility is handled under the Refund & Cancellation Policy and any applicable project agreement.

4. Privacy requests

For access, correction, deletion or other privacy-related requests, contact creatarshbusiness@gmail.com. We may need to verify your identity before acting on a request.

5. Grievances

If normal support does not resolve your concern, submit a formal complaint through our Grievance Redressal page.

6. Response expectations

We aim to review support requests within a reasonable business timeframe. Response time may vary depending on the complexity of the request, third-party dependencies and whether additional information is required.